QandAs: Business

What is a Call Centre?

Answer:
Call Centre is defined as

the centralized office where either incoming calls are received or outgoing calls are made or both depending on the type of services which the call centre is providing.

In a Call Centre generally many employees are working at a time for servicing the customers. Here each and every employee is equipped with a computer, telephone set and a headset connected to telecom switch, etc. The other latest developed technology which a Call Centre can have includes Speech Recognition Software and many more for better handling of customers which in turn results in increasing the company’s productivity as well as company’s image in the eyes of customers.

Call Centre is a better and more efficient means of interaction with a customer and when outsourced it can also help in decreasing the operating cost of the company. Call centre also offers many advantages like: -
(a) Centre helps in enhancing the market coverage.
(b) It also enhances reporting and marketing testing capabilities.
(c) It also helps in various types of transaction and accounting services.
(d) It provides an immediate solution to the customer’s queries.
(e) It provides employment opportunities to many persons and many more.